It means you have your own garden and now you have to decide where to plant it, how big it will be, and you're responsible for its maintenance and other things. If we talk about in technical terms then it means, the CRM software is installed on your company's servers and you have to control the software, the data, and handle all the updates and security related it’s
It means you are renting a plot in a community garden. The service provider will take care of the land, water, and tools. You will just have to show up and plant your seeds. If we talk about in technical terms then it means, the CRM software is hosted on the provider's servers and you can access it via the internet. The provider manages the technical side, including maintenance, updates, and security.
| Self Hosted CRM | Cloud Based CRM |
|---|---|
| 1) You have complete control over your data and the system. This includes deciding who has access to the CRM and how it's used within your organization. | 1) Your data is stored on someone else's servers, giving you less control over it. |
| 2) It can be highly customized to fit your business processes. Whether you need specific features or workflows, a self-hosted CRM can be tailored to meet these requirements. | 2) There might be limitations on how much you can customize the software to fit your specific needs. |
| 3) Open source CRM software is free to download and use. Businesses can save a lot of money by doing this, especially if they have a lot of consumers. | 3) Typically involves a subscription fee, which can add up over time. |
| 4)When you install the CRM locally on your company's computers or network, you can significantly increase the security of your data. This setup will allow access to the CRM only through your own network, making it harder for unauthorized users to gain access. | 4) Typically involves a subscription fee, which can add up over time. With this you have data security concerns because your CRM software is hosted on the provider's servers. |
| 5) No Advanced Pack and VoIP Integration included | 5) Advanced Pack included |
| 6)Might be more complex to set up and manage, especially without a dedicated IT team. | 6)You have no need to worry about setup and technical team because everything will be taken care of by the service provider. |
| 7)Open source CRM solutions have vibrant and active communities of developers and users. These communities offer support, documentation, and resources to help businesses navigate and troubleshoot any issues they may encounter. | 7)This one also has active communities. |
predetermined responses to common questions and they are one of the easiest solutions to respond promptly to a high volume of questions.